Política de envío
Contact:
1-773-948-0114, info@ettakostick.com
Shipping:
ETTA KOSTICK DESIGNS WILL BE ON VACATION FROM 12/31/24 TO 1/10/25. ALL ORDERS PLACED DURING THIS TIME WILL SHIP OUT WHEN WE RETURN. ESTIMATED DELIVERY DATES (SHOWN AT CHECKOUT) REFLECT THIS.
Purchases placed in the United States are shipped through the United States Postal Service, UPS, or FedEx. Shipping is a flat rate of $12 for suncatchers and $8 for earrings. Shipping times vary as some items are made to order. To know when to expect your order please refer to the estimated delivery dates that are shown on the checkout page. Orders to Alaska or Hawaii, or to a PO box will be shipped through the United States Postal Service. Standard shipping orders are normally delivered within 3 to 10 business days. International orders normally are delivered within 10 to 25 business days. Once your order has shipped you will receive an email confirmation with tracking information.
Orders with multiple items will be packaged in one box. If you would like each item shipped in its own box please leave a note about this when checking out.
Once your item has shipped, I am unable to make address changes. I am not responsible for delays occurring due to carrier, misstatement of your shipping address, or damages that occur during shipment. All delivery times are estimates and not guaranteed. If you have not received your order in 19 business days or (25 business days for international orders) please reach out to me so I can file a claim and find out what happened to your package.
I do not have a studio space open to the public.
Returns:
Once an order is placed it can not be cancelled. All items are final sale and nonrefundable. Please read all dimensions before placing an order.
If you receive the wrong item or if the item is damaged you must notify me within 24 hours. Stained glass will often have bubbles and lines other characteristics that are not imperfections but instead a common product from the process of making the glass. These can not be avoided. Items with these characteristics are not eligible for an exchange. Items damaged due to buyers’ negligence will not be accepted. Please pack returning items in the original box with all of the original packaging materials.
Returns:
Once an order is placed it can not be cancelled. All items are final sale and nonrefundable. Please read all dimensions before placing an order.
If you receive the wrong item or if the item is damaged you must notify me within twenty four hours. Stained glass will often have bubbles and lines other characteristics that are not imperfections but instead a common product from the process of making the glass. These can not be avoided. Items with these characteristics are not eligible for an exchange. Items damaged due to buyers’ negligence will not be accepted. Please pack returning items in the original box with all of the original packaging materials.